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Returns & Refunds

 

Returns

Our returns policy lasts 5 days. Items must be posted in the mail within 5 days of receiving your order. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including tags, boxes and sanitary labels.

If items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric, these soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

Swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable. Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

All sale items cannot be returned for a refund or exchange. Any sale items which are returned will be refused upon delivery and returned to sender.

To complete your return, we require your order number which was sent to you via email at the time of placing your order.

Return shipping is at the cost of the customer and is nonrefundable.

We recommend returning items through traceable mail, as we cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.

Please return all items to the address below:

DesignerJulietta

Address: 28, iakovou christodoulidi, 8046, Paphos, Cyprus

 

Refunds

Once your return is received and inspected, we will send you an email or contact you via phone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment. Refunds can take up to 14 days to show in your account, depending on your payment provider.

Credit notes

If you require a credit note we will issue one for you and we will send you the code via email. You can use the code at checkout on your next purchase. This is a one-time-code and can only be applied once.

We will be in touch to inform you that we have received it and arrange for either a refund, credit note or exchange to be made.